Returns & Exchanges
At Crankbrothers, we stand behind our mountain bike pedals, wheels, and accessories. If you are not satisfied with your purchase, you may return new, unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the unused products in their original packaging, ensuring all manuals, cleats, and hardware are included to qualify for a refund.
Attach Shipping Label
Print the prepaid shipping label provided through our portal and affix it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy while our team processes your return within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing